Frequently Asked Questions
Ordering & Products
What products do you sell?
We specialise in premium cat supplies including beds, furniture, carriers, hygiene products, and accessories. Our curated collection features stylish, quality products designed with both feline comfort and modern aesthetics in mind.
Are your products suitable for all cat breeds and sizes?
Yes, our products are designed to accommodate cats of various breeds and sizes. We provide detailed product descriptions and sizing information to help you choose the right items for your feline friend.
Do you have sizing guides available?
Yes, each product page includes detailed measurements and sizing information. For beds and carriers, we recommend measuring your cat and comparing with our size charts to ensure the perfect fit.
Are your products safe for cats?
Absolutely. All our products are pet-safe and selected with feline health and safety as our top priority. We only stock items that meet high safety standards.
Do you offer product recommendations?
Yes! Our team of cat enthusiasts can help you choose the right products for your cat's needs. Contact us using the form below with details about your cat, and we'll provide personalized recommendations.
Shipping & Delivery
Where do you ship?
We primarily ship within Australia and offer nationwide delivery. We also ship to select international destinations, though some countries have shipping restrictions.
How long does shipping take?
- Australia: Typically 2-8 business days for Standard deliveries
- International orders: Typically 6-27 business days; however, delivery times vary by destination
- Expected delivery timeframe: Up to 60 days after dispatch
How much does shipping cost?
2 to 8 business days • Orders $39.00 and up
2 to 8 business days • Orders $0.00–$38.00
1 to 4 business days • Orders $0.00 and up
Do you offer free shipping?
Yes.
Can I track my order?
Yes, once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's progress.
What if my order is delayed?
An order is considered delayed if there are no tracking updates or it remains undelivered after 60 days (Australia & New Zealand) or 100 days (international liquid shipments). Contact us if your order exceeds these timeframes.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. You have 30 days after receiving your item to request a return. Items must be in the same condition as received - unused, with original packaging and tags (if applicable).
How do I return an item?
Contact our support team using the contact form below within 30 days of receiving your order. Include your order number, description of the issue, and photos if applicable. We'll respond within 1-3 business days with return instructions.
Who pays for return shipping?
For eligible returns, we may provide a prepaid shipping label. Return shipping arrangements depend on the reason for return and will be confirmed when your return is approved.
What items can't be returned?
Items that cannot be returned include:
- Used or opened hygiene products
- Custom-made items
- Items damaged by customer misuse
- Products returned without prior approval
When will I receive my refund?
Refunds are processed within 1-3 business days after we receive and inspect your returned item. The time for the refund to appear in your account depends on your payment method.
What if my item arrived damaged?
Contact us immediately with photos of the damage. We offer full refunds or replacements for fully damaged items, and partial refunds for partially damaged items (excluding minor cosmetic issues).
What if I received the wrong item?
We'll provide a full refund or replacement for incorrect items. Contact us with your order details and we'll resolve this quickly.
Payment & Security
What payment methods do you accept?
Credit Card, Paypal, Google Pay
Is my payment information secure?
Yes, our website uses secure encryption to protect your payment information. We comply with industry-standard security practices to keep your data safe.
Can I cancel my order?
Orders can be cancelled before processing begins at our fulfillment center for a full refund. Contact us immediately if you need to cancel an order. Note that custom-made items cannot be cancelled after payment.
Customer Service
How can I contact you?
Contact us using the form below for all inquiries. We aim to respond within 1-3 business days.
What are your customer service hours?
Weekdays from 9AM to 5PM AWST
Do you have a physical store?
No, we are an online-only store. However, our customer service team is available via email to assist with any questions.
About Grey Cat's Anatomy
Are you an Australian business?
Yes, Grey Cat's Anatomy is proudly Australian-owned and operated, specialising in premium cat supplies for Australian cat lovers.
Do you have a blog?
Yes! We publish daily articles about cat care, health tips, and feline wellbeing on our blog. Visit our website to read our latest posts and expert advice.
Why choose Grey Cat's Anatomy?
We offer premium quality cat products at competitive prices, carefully curated with a minimalist aesthetic. Our commitment to quality, combined with expert cat care advice through our daily blog, makes us Australia's trusted online destination for discerning cat owners.
Do you offer warranties on your products?
Product warranties vary by item and manufacturer. Specific warranty information is provided on individual product pages. Contact us for warranty claims or questions.
International Customers
Do you ship internationally?
Yes, we ship to select international destinations. However, some countries have restrictions due to logistical constraints. Contact us to confirm if we can ship to your location.
Are there additional fees for international orders?
International customers may be responsible for customs duties, taxes, and import fees imposed by their country. These charges are not included in our product prices and are the customer's responsibility.
Can international customers return items?
International returns are possible but not recommended due to high shipping costs, long delivery times (minimum 3 months), and risk of loss during transit. We'll work with international customers to find alternative solutions when possible.
Have a question not covered here? Contact us below and we'll be happy to help!
Last Updated: May 2025